We listen to what people have to say and adapt. We work with Social Services, the NHS and private individuals and we continue to meet the high standards of care delivery. We embrace change and encourage feedback from our customers, clients and families we support. We listen to what people have to say and we make sure that our service continually improves. We work with Social Services, the Health Authorities and Care Quality Commission to ensure we continue to meet the standards and continue to keep ahead of any changes that are required. We embrace change and encourage feedback from the people who use our services.
Our mission is to provide high quality care services, maintaining excellence across all aspects of our business; leading innovation and development.
We seek to be the No.1 care provider in the UK for our customers, our staff and our local authority partners.
› We promote an enthusiastic, energetic culture where people take pride in their work and in our company.
› We encourage innovation, creativity and excellence to instill confidence and trust through knowledge and expertise.
› We adopt a transparent and professional approach, understanding the level of sensitivity required in the nature of our work.
› We constantly seek to improve through training and encourage personal development throughout the team.
› We work hard and ensure that processes provide value to the customer and efficiency to the business.
› We are experts and leaders in Health and Social Care Services
Established in 2010, Leaf Care Services has grown to be a recognised quality care provider in East Anglia.
Formation of Leaf Care Services
Leaf Care Services Norfolk was licensed by the Care Quality Commission to deliver personal care services for people to stay at home and receive homecare Services. Leaf Care Services signed a spot contract with Norfolk County Council, Adult Care Services and NHS primary care trust to deliver community home care services across Norfolk.
Expansion of Services
Leaf Care Services developed its operational framework and service platform. It introduced a visiting call time tracking system to ensure all community calls are monitored and delivered.
Leaf Care Services launched its Live in Care Service. Leaf Care Services expanded the services to support people living in North Norfolk and opened a regional office in Cromer.
Leaf Care Services formatted its Training Company Roots Training Services to provide nationally recognised QCF Training in Health and Social Care.
Expansion of Care Provision & Training Services
Leaf Care Services expanded its services to provide 50 people with community-based care services living in North Norfolk and North of Norwich working with Norfolk County Council transferring from their existing service provider. Leaf Care Services expanded its Live in Services to provide Live in Care across the East and South of England, supporting people in London, Norfolk, Suffolk, Essex and Leicestershire.
Roots Training Services signed a contract with Broadland District Council to provide full Apprenticeship training in Health and Social Care to its Leaf Care Services employees.
New Branch Opening & Care Home Purchase
Leaf Care Services opened its second home care services branch in Great Yarmouth to provide community care based services to people living in East Norfolk and Suffolk areas.
Leaf Care Services purchased Mildred Stone House, a 40-bed residential care home previously run by Norfolk County Council and began renovations to modernise the care home.
Leaf Care Group began its Specialist Health and Social Care Construction Services to design and build care homes creating custom living environments for elderly people and people with dementia.
Leaf Care Services opened its Residential Training Centre for carers to attend training for our Live-in Care services.
Norfolk County Council placed the block contract for the North Norfolk and Eastern areas with Leaf Care Services to provide its homecare services to people living in these areas.
Leaf Care Services signed a spot contract with Norfolk County Council and NHS services to provide a community homecare and live in service to people living in Great Yarmouth and surrounding areas.
Leaf Care Services signed a spot contract with the council and NHS to provide a community homecare and live in service to people living in Suffolk.
Care Home Renovation
Leaf Care Group is renovating Mildred Stone House, a purpose built care home. The care home will provide specialist dementia living, all rooms will have en-suite facilities, an onsite shop, restaurant, pub, cafes and so much more. Planned opening is Late 2018.
IT System Innovation
Leaf Care Services Ltd launches it state of the art IT solutions systems in community care services. This involves real time care planning, computerised tasks leading to better outcomes in care. The technology supports the community care teams instantly access the vital information they require to manage their community caring role.
Ixworth Court Care Home opens March 2018
Leaf Care Group opens a 16 bed specialist dementia care home in Ixworth, Suffolk, regulated by the Care Quality Commission, and approved by local councils including Suffolk and Norfolk.
The residents live in small group living houses replicating normal life. Since June 2017, The Leaf Care Group invested half a million pounds to bring the care home up to date; involving state of the art heating systems, technology, nurse call systems, fire alarm systems, health care equipment, decoration and furnishings to provide lifestyle dementia care. It has since been recognised as a forward-thinking care facility for people with dementia by experts working in the field of dementia.
Leaf Care Staffing Ltd
Part of the Leaf Care Group Ltd now employs over 150 members of staff who all support and work for Leaf Care Group; consisting of carers, seniors in care, managers, mentors, trainers, social coaches, builders, maintenance teams, project managers, finance teams, HR teams, IT support teams and quality assurance inspectors.
Roots Training is now on the Register of Apprenticeship Training Providers! (RoATP)
This means Roots Training can deliver top quality training in Adult care to its employees and to Levy and Non-Levy paying employers.
Training providers listed on the RoATP, have been through an application process with the ESFA that considers due diligence, capability, quality and financial health to assess their capability to deliver high-quality apprenticeship training.
Roots Training is listed as a main provider of Adult Care Training.
Leaf Community Care expands its services to cover the North Norfolk.
Specialist double assist teams which is providing hospital to home care support relieving the pressure on other services and keeping people at home which is where they want to be. The team is working under the umbrella of Norfolk Social Care providing further community care in hard to reach areas as part of the block contract previously awarded in 2016, including Mundesley, North Walsham and Aylsham areas.
Leaf Care Services promoted the ‘Every Day is Different Campaign’ for Norfolk on BBC Look East.
The Department of Health and Social Care launched Every Day is Different recruitment campaign in the Eastern region at Norwich City Football Club.
This is a government-backed campaign to bring fresh faces into the social care workforce in Norfolk and has launched as figures reveal some 15,000 vacancies in the sector in the East of England. It chose Leaf Care Community Services to promote this on the TV campaign featuring in their BBC program; following Sarah on her calls in North Walsham.
‘Good’ CQC Report
Ixworth court specialist Dementia Care Home rated good in all areas in its first report by the Care Quality Commission. Ixworth court care home specialises in small group living for residents with dementia. We are very proud of our first CQC inspection for the care home, it is an all-round great inspection.
September 2020 Leaf Park Dementia Care Home has opened.
Opening 18 residential beds in Great Yarmouth for Specialist Dementia Care.
The small group living houses provides care for 8 people with access to gardens, separate lounges.
Cheerful and Safe Dementia Care.
The Leaf Care Services Team
Our founder Christen McDonnell is a senior manager in social care and health services. She is a qualified social worker and health and social care manager and has a background in front-line social services, community projects, health services, training services and working in multi-agency teams.
All our managers undertake a full training programme in management and leadership in health and social care services. They are trained to the highest standards and they all have a background in management positions previously working in areas such as health care services, compliance and customer care. We are a friendly and dedicated localised run health and social care company, we provide high quality care by ensuring all our employees are trained to the highest standards.
Our Specialist Health and Social Care Construction Team is highly skilled and knowledgeable in the care construction industry creating custom living environments for elderly people and people with dementia. We think in terms of buildings, interiors and landscapes. We have the know-how and create safe environments which continue to provide experiences and quality of life.
Leaf Care Services works to high standards and are registered with the Care Quality Commission in England.
We are accredited to work with Local Authorities, NHS Primary and Foundation Care Trusts, and provide care services to people who fund their own care, we work with private individuals, specialist social workers and solicitors. Leaf Care Services undergoes regular internal and external inspections to ensure the highest standards are maintained at all times.
Proactive quality control
We asked our customers what they think of our services and are pleased to say they answered ‘Yes’ to the following:
Do your carers make you feel safe and protected?
Do your carers protect your privacy and dignity?
Do the carers support you with your independence?
A day in the life of a Leaf Carer
Sally is a live in carer who works with Jim who has poor eyesight and has dementia.
Lucy has been a carer for 8 years and provides home care for some of our most challenging clients.