Better care
We provide care services funded by private individuals, Social Services, NHS and other private bodies. Leaf Care’s senior team have been working in the social care sector for more than 40 years and we have a wealth of experience in providing health and social care services.
Leaf Care Services provides care services to over 260 people and has a team of over 160 employees. We provide community care services, live in care services, extra care services, supported housing and specialist training in the health and social care sector including diploma training to our employees and to outside organisations.
We listen to what people have to say and adapt. We work with Social Services, the NHS and private individuals and we continue to meet the high standards of care delivery. We embrace change and encourage feedback from our customers, clients and families we support. We listen to what people have to say and we make sure that our service continually improves. We work with Social Services, the Health Authorities and Care Quality Commission to ensure we continue to meet the standards and continue to keep ahead of any changes that are required. We embrace change and encourage feedback from the people who use our services.
Mission
Our mission is to provide high quality care services, maintaining excellence across all aspects of our business; leading innovation and development.
Vision
We seek to be the No.1 care provider in Norfolk for our customers, our staff and our local authority partners.
Values
Our Values are:
Lead, Encourage, Adopt, Focus
Leading with an enthusiastic, engergetic culture where people take pride in their work and in our company
Encouraging innovation, creativity and excellence, instilling confidence and trust through knowledge and expertise
Adopting a transparent approch
Focus on providing a high standard of person centred care.
Our Policies
Our History
Leaf Care was established in 2010 by Christen McDonnell who has worked in Health and Social Care for most of her adult life. Christen was a Social Worker, moved into management and then decided to start a business where she could make a difference to many peoples lives in the community. Leaf Care provide Domiciliary care to vulnerable adults in the community and as a team, we are all very proud to work here. Leaf Care Services has grown to be a recognised quality care provider in East Anglia.
The Leaf Care Services Team
Founder
Our founder Christen McDonnell is a senior manager in social care and health services. She is a qualified social worker and health and social care manager and has a background in front-line social services, community projects, health services, training services and working in multi-agency teams.
The Registered Manager
Chantelle McCabe is the Registered Manager of Leaf Care Services, with over 20 years’ experience in the care sector, including more than 11 years in senior management roles. Her background includes regional and operational leadership, managing multiple services across several counties within home care and extra care settings.
She has extensive experience supporting a wide range of needs, including learning disabilities, mental health, dementia care, and residential services. Now in her fourth Registered Manager role, Chantelle brings a high level of expertise, strong leadership, and a consistent focus on quality and compliance.
Her approach is hands-on and values-led, ensuring the delivery of safe, effective, and person-centred care, while maintaining high standards and building a confident, well-supported team.
The Team
The domiciliary care service operates under a structured management framework comprising a Registered Manager and a Deputy Manager, who are responsible for the overall leadership and day-to-day running of the service.
The management team is supported by an Auditor, a Quality Officer, and a Care Coordinator, who collectively contribute to quality assurance and regulatory compliance. Their roles focus on monitoring performance, identifying areas for improvement, and supporting the implementation of best practices.
This collaborative approach ensures continuous improvement in care delivery, promotes high standards of service, and supports compliance with regulatory requirements.
Regulated Services
Leaf Care Services works to high standards and are registered with the Care Quality Commission in England.
We are accredited to work with Local Authorities, NHS Primary and Foundation Care Trusts, and provide care services to people who fund their own care, we work with private individuals, specialist social workers and solicitors. Leaf Care Services undergoes regular internal and external inspections to ensure the highest standards are maintained at all times.
Proactive quality control
We asked our customers what they think of our services and are pleased to
say they answered ‘Yes’ to the following:
%
Do your carers make you feel safe and protected?
%
Do your carers protect your privacy and dignity?
%
Do the carers support you with your independence?
A day in the life of a Leaf Carer
Sally is a live in carer who works with Jim who has poor eyesight and has dementia.
Lucy has been a carer for 8 years and provides home care for some of our most challenging clients.
Keep your independence, call today:
01603 618111
Head Office
4 St Benedicts Norwich
Norfolk NR2 4HH
Tel 01603 618111
Email info@leafcareservices.co.uk
